To request access to the ORCANOS Service Center, reach out to the ORCANOS support team via the live chat. They will send you an email to complete the registration process.
Once you complete registration, you can access ORCANOS Service Center system. As an ORCANOS customer, you can report service call tickets for any issues, questions, or requests you encounter.
TO CREATE NEW SERVICE CALL
- Login to ORCANOS Service Center using this link: https://alm.orcanos.com/orcanos/Web/Account/Login
- From the Main Menu, select Work Items.
- Under the Service Center Project, choose the Service Call work item.
- Click the Add Icon at the bottom of the page to create a new service call.
- The Service Call Information page will appear.
- Fill in the required details and click Save to submit the service call.
Here is the list of the fields that you have to input while adding a new Service Call
- Case Synopsis: A brief description of the problem.
- How Critical is it?: Describes the impact this issue has on your work.
- Category: Specifies the type of problem.
- SC Report Initiator: If you’re reporting the case on behalf of someone else, provide their name, email, and phone number so ORCANOS can contact them directly.
- ORCANOS | WEB Version: The system build version where the problem occurs.
- Escalate Ticket: Check in case you want your ticket to be prioritized and handled immediately
- Description: Provide detailed information about the problem, including proper steps to reproduce it. You can also attach an image by clicking the Image Icon in the editor toolbar to add a screenshot directly.